Privacy Policy

Sellee helps vendors create online store pages and manage orders with WhatsApp-powered messaging workflows. This policy explains what data we collect, why we collect it, and how we handle it.

We may collect and store:

• Account data (email, password hash, phone number, role).
• Store data (store name, slug, WhatsApp number, logo URL, theme settings).
• Product data (name, description, price, images, stock).
• Order data (customer name, customer WhatsApp, items, totals, status).
• Payment and receipt metadata when enabled.
• Verification data, only if you apply for a Verified badge: a photo of a government-issued ID, a selfie holding that ID, the type of ID, the name printed on it, and the bank account you receive payments into (bank, account number, and the account name the bank returns).
• Order confirmations and reviews, including which order a review relates to.
• WhatsApp automation metadata needed to process commands and updates.
• Technical logs for security, debugging, and abuse prevention.

• To provide and maintain Sellee services.
• To process store operations, orders, and status updates.
• To support WhatsApp command handling and notifications.
• To verify the identity of vendors who apply for a Verified badge, and to prevent fraud, impersonation, and abuse.
• To improve reliability, security, and performance.
• To comply with legal obligations.

We do not sell personal data. We may share data with infrastructure and service providers required to operate Sellee, such as hosting, database, storage, and messaging providers. We may also disclose information to law enforcement or regulators when the law requires it, or when it is necessary to investigate fraud or protect the safety of our users.

We retain data only as long as needed for service operation, legal compliance, dispute resolution, and security monitoring.

Verification documents follow the specific schedule in the section “Vendor Verification and ID Documents” below.

Verification is optional. You can sell on Sellee without it. If you apply for a Verified badge, we ask for the information listed above so we can confirm that a real, identifiable person or business is behind the store.

Why we collect it

To confirm your identity, to check that the bank account you receive payments into is in your name, to protect buyers from fraud and impersonation, and to handle disputes and investigations. We process it because you choose to submit it and because we have a legitimate interest in keeping buyers and vendors safe.

Who can see it

• Only authorised Sellee team members reviewing verification requests. Each time ID photos are opened, the access is recorded in an audit log.
• Your documents are stored privately and are never shown on your store, in the marketplace, or to buyers. Buyers only see that a store is Verified, Trusted, or a Top Seller.
• To confirm your bank account name, we send your bank and account number to our payment provider, Paystack.

How long we keep it

• Approved: ID photos are kept while your account is active.
• Rejected: ID photos are deleted within about 30 days of the rejection.
• After your account is deleted: ID photos are kept for up to 24 months to help prevent fraud and handle disputes, and are then permanently deleted.
• A record that verification took place (the name on the ID, the type of ID, dates, the outcome, and the reviewer) may be kept after the photos are deleted, as an audit trail.
• We may keep documents longer if they are needed for an investigation, a dispute, or a legal request, or if the law requires it.

You can ask us about earlier deletion at any time. We will consider each request, but may decline where we have a legitimate reason to keep the records, such as suspected fraud or a legal obligation.

We apply reasonable technical and organizational safeguards. No internet transmission or storage system is guaranteed to be fully secure.

You may request access, correction, or deletion of your information. Please contact us using the details below. Where we hold information for fraud prevention, an investigation, or a legal obligation (see “Vendor Verification and ID Documents”), we may be unable to delete it immediately, and we will tell you why.

Contact: support@sellee.store